Refund policy

Return & Refund Policy

Thank you for shopping at K-Crafts. We take pride in our handcrafted mother-of-pearl jewelry boxes and want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

Return Window

You have 30 days from the date of delivery to request a return. Requests submitted after this period may not be accepted.

Eligibility Conditions

To be eligible for a return, your item must meet all of the following criteria:

The item is unused, unworn, and in its original condition
All original tags, packaging, and accessories are intact
You have proof of purchase (order confirmation or receipt)

How to Initiate a Return

To start a return, please contact us at jparkkorea3@gmail.com with your order number and reason for return. We will review your request and provide you with return shipping instructions. Please note that items sent back without prior authorization may not be accepted.

Return Shipping Costs

If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs. If the item arrives defective, damaged, or incorrect due to our error, we will cover all return shipping costs.

Refund Processing

Once your returned item is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges

We recommend returning the original item and placing a new order for the desired product. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at jparkkorea3@gmail.com within 48 hours of delivery with photos of the item and packaging. We will promptly arrange a replacement or full refund at no cost to you.